Privacy Policy

Effective Date: 3 January 2026
Last Updated: 3 January 2026

1. Introduction

Welcome to Ecompleat (“we”, “us”, “our”, “https://www.ecompleat.com/”). We respect your privacy and are committed to protecting your personal information in accordance with South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, create an account, or purchase products from our online store.

By using our website, subscribing to our services, or purchasing products from us, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information that is necessary to provide our products and services, including:

2.1 Personal Identifiers

Full name

Email address

Phone number

Delivery and billing address

2.2 Account and Transaction Information

Username and password

Purchase history

Payment information (note: payment card details are processed securely by third-party payment processors and are not stored by us in full)

2.3 Technical and Usage Information

IP address

Device and browser information

Cookies and similar tracking technologies

2.4 Marketing and Communication Preferences

Consent choices

Subscription and communication preferences

Information is collected directly when you interact with us and automatically when you browse our website.

3. How We Use Your Information

We process personal information for the following purposes:

To fulfil orders, process payments, and manage customer accounts

To communicate order confirmations, delivery updates, customer service responses, and marketing communications (where consent has been provided)

To personalise your shopping experience and improve our website and services

To comply with legal and regulatory obligations, including POPIA

To prevent fraud, ensure security, and protect our business interests

We only process personal information where there is a lawful basis to do so, including consent, performance of a contract, compliance with legal obligations, or legitimate business interests.

4. Consent and Legal Basis for Processing

By providing your personal information on our website (including during checkout), you consent to the collection and use of your information as described in this policy.

You may withdraw your consent at any time by contacting us. Please note that withdrawing consent may limit our ability to provide certain products or services.

5. Sharing of Personal Information

We may share your personal information with:

Service providers, including payment processors, delivery partners, IT service providers, website hosting providers, and marketing platforms, strictly for business operations

Legal or regulatory authorities where required by law, regulation, or legal process

We do not sell your personal information to third parties for direct marketing purposes without your explicit consent.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Enable essential website functionality, including shopping cart and checkout processes

Analyse website usage and improve performance

Deliver personalised content and advertising, where consent is provided

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

7. Security of Personal Information

We implement appropriate technical and organisational security measures to protect your personal information against loss, unauthorised access, alteration, or disclosure. These measures include secure servers, encryption, and access controls.

While we take reasonable steps to protect your information, no system can be completely secure, and we cannot guarantee absolute protection.

8. Data Retention

We retain personal information only for as long as necessary to:

Fulfil contractual obligations

Comply with legal and regulatory requirements

Resolve disputes and enforce agreements

Improve our services where lawful

When personal information is no longer required, it is securely deleted or anonymised.

9. Cross-Border Data Transfers

Where personal information is transferred outside of South Africa (for example, through cloud hosting services or international payment processors), we ensure that appropriate safeguards are in place in accordance with POPIA.

10. Your Rights Under POPIA

In terms of POPIA, you have the right to:

Request access to your personal information

Request correction or deletion of your personal information

Withdraw consent where processing is based on consent

Object to or restrict the processing of your personal information in certain circumstances

To exercise any of these rights, please contact us using the details below.

11. Information Officer Contact Details

In accordance with the Protection of Personal Information Act (POPIA), Ecompleat has appointed an Information Officer.

Email: shop1@digitis.co.za

We will respond to all requests in accordance with applicable South African law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The “Last Updated” date at the top of this page indicates when the policy was most recently revised.

Continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Governing Law

This Privacy Policy is governed by the laws of the Republic of South Africa, including the Protection of Personal Information Act 4 of 2013 and, where applicable, the Electronic Communications and Transactions Act 25 of 2002.

14. Acknowledgment

By using Ecompleat’s website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.