Returns + Exchanges

Effective Date: 3 January 2026
Last Updated: 3 January 2026

1. Delivery Timeframes

We aim to deliver all orders within the following estimated timeframes:

3–14 business days for deliveries within Southern Suburbs, Cape Town, South Africa

14–21 business days for deliveries outside the Southern Suburbs, Cape Town, South Africa

Delivery times are estimates and may vary due to factors beyond our control, including courier delays, supplier availability, or public holidays.

2. Returns Policy Overview

Due to the nature of our products and supply chain, we do not accept returns for change of mind.

However, we stand by the quality of our products. If a product does not meet reasonable quality standards, we offer remedies in line with South African consumer law.

3. Defective or Substandard Products

If a product you receive is defective, damaged, or does not meet reasonable quality standards, you may notify us within 30 days of purchase.

Where a valid quality issue is confirmed, we will, at our discretion:

Repair the product, or

Replace the product, or

Issue a refund

This is in accordance with the Consumer Protection Act 68 of 2008.

4. Conditions for Remedies

To qualify for a repair, replacement, or refund:

The issue must be reported within 30 days of purchase

Proof of purchase must be provided

The product must be assessed to confirm a manufacturing or quality defect

Damage caused by misuse, normal wear and tear, negligence, or incorrect use is excluded

We reserve the right to request images or additional information to assess the issue before approving any remedy.

5. Exchanges

We do not offer exchanges for preference, size, colour, or change of mind.

Exchanges are only considered where a replacement is approved due to a confirmed defect or quality issue.

6. Refunds (Where Applicable)

If a refund is approved:

Refunds will be processed using the original payment method where possible

Processing times may vary depending on your payment provider

Shipping or handling fees may be non-refundable unless required by law

7. Shipping Costs for Returns

If a product is confirmed to be defective or substandard, return shipping costs may be covered by us

If a return is requested outside of our legal obligations, all shipping costs remain the responsibility of the customer

8. Privacy and Personal Information

Any personal information provided during a return, repair, replacement, or refund process will be handled in accordance with our Privacy Policy and the Protection of Personal Information Act 4 of 2013 (POPIA).

Personal information will only be used to:

Verify purchases

Process repairs, replacements, or refunds

Communicate regarding your request

We do not retain personal information for longer than necessary to complete these processes.

9. How to Request a Remedy

To report a defect or quality issue, please contact us with the following information:

Order number

Description of the issue

Supporting images (where applicable)

Email: shop1@digitis.co.za

10. Limitation of Policy

This policy forms part of our Terms & Conditions and should be read together with our Privacy Policy.

Nothing in this policy is intended to limit your rights under the Consumer Protection Act or other applicable South African laws.

11. Changes to This Policy

We may update this Returns & Exchanges Policy from time to time. Any changes will be effective once published on our website.