Shipping

Effective Date: 3 January 2026
Last Updated: 3 January 2026

1. Shipping Overview

Ecompleat ships products within South Africa only. We work with trusted courier partners to ensure orders are delivered safely and efficiently.

All orders are subject to stock availability and successful payment confirmation.

2. Estimated Delivery Timeframes

Estimated delivery times are as follows:

3–14 business days for deliveries within the Southern Suburbs, Cape Town, South Africa

14–21 business days for deliveries outside the Southern Suburbs, Cape Town, South Africa

These timeframes are estimates and may vary due to factors beyond our control, including courier delays, supplier lead times, weather conditions, or public holidays.

3. Order Processing

Orders are processed once payment has been successfully received and confirmed

Processing times are included in the estimated delivery periods above

Orders placed on weekends or public holidays will be processed on the next business day

You will receive order confirmation and delivery-related communications via email.

4. Shipping Fees

Shipping fees (if applicable) are calculated and displayed at checkout before payment is completed.

Ecompleat reserves the right to update shipping rates at any time. Any changes will not affect orders already placed and paid for.

5. Delivery Address Responsibility

Customers are responsible for ensuring that all delivery details provided at checkout are accurate and complete.

Ecompleat cannot be held responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete delivery information.

6. Delays and Exceptions

While we aim to meet estimated delivery times, delays may occur due to:

Courier or logistics disruptions

Supplier delays

Incorrect delivery details

Force majeure events (including strikes, natural disasters, or government actions)

We will make reasonable efforts to keep customers informed of significant delays where possible.

7. Failed or Returned Deliveries

If a delivery attempt fails due to incorrect address details, repeated unavailability, or refusal to accept delivery:

Additional delivery costs may apply

Orders may be returned to us by the courier

Re-delivery will only be arranged once additional shipping fees (if applicable) have been paid

8. Damaged Parcels on Delivery

Customers are encouraged to inspect parcels upon delivery.

If a parcel appears visibly damaged:

Note the damage with the courier at the time of delivery (where possible)

Contact us as soon as possible with images and order details

Damaged items will be handled in accordance with our Returns & Exchanges Policy.

9. Privacy and Personal Information

Personal information provided for shipping purposes (such as name, contact number, and delivery address) is used solely to fulfil deliveries and communicate order updates.

All personal information is processed in accordance with our Privacy Policy and the Protection of Personal Information Act 4 of 2013 (POPIA).

10. Contact Information

For shipping-related queries or assistance, please contact us at:

Email: shop1@digitis.co.za

11. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in operations or legal requirements. Any updates will be effective once published on our website.