Terms & Conditions

Effective Date: 3 January 2026
Last Updated: 3 January 2026

1. Introduction

Welcome to Ecompleat (“we”, “us”, “our”, “the website”), accessible at https://www.ecompleat.com/
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These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, and Returns & Exchanges Policy.

If you do not agree to these terms, you must not use this website.

2. Eligibility and Use of Website

By using this website, you confirm that:

You are at least 18 years old or accessing the site under the supervision of a legal guardian

You are legally capable of entering into binding agreements

You will use the website for lawful purposes only

We reserve the right to refuse service or terminate access if these terms are breached.

3. Product Information and Availability

All product descriptions, images, and pricing are provided in good faith

Product images are for illustrative purposes only and may differ slightly from the actual product

We reserve the right to modify or discontinue products without prior notice

Availability is subject to stock and supplier availability

4. Pricing and Payment

All prices are displayed in South African Rand (ZAR) unless stated otherwise

Prices are subject to change without notice, but changes will not affect confirmed orders

Payment must be made in full at checkout using the available payment methods

Orders will only be processed once payment has been successfully confirmed

5. Order Acceptance

An order confirmation email does not constitute acceptance of your order

We reserve the right to cancel or refuse an order for any lawful reason, including payment issues, stock unavailability, or suspected fraud

If an order is cancelled after payment, a refund will be processed in accordance with applicable law

6. Delivery and Shipping

Delivery is governed by our Shipping Policy, which forms part of these Terms & Conditions.

Estimated delivery timeframes are provided as guidance only and are not guaranteed. We are not liable for delays caused by couriers, suppliers, or circumstances beyond our control.

7. Returns, Repairs, Replacements, and Refunds

Returns, repairs, replacements, and refunds are governed by our Returns & Exchanges Policy and the Consumer Protection Act 68 of 2008.

We do not accept returns for change of mind. Remedies are provided only where products are defective, damaged, or fail to meet reasonable quality standards, subject to the conditions set out in our Returns & Exchanges Policy.

8. Consumer Rights

Nothing in these Terms & Conditions is intended to limit or exclude any rights you may have under the Consumer Protection Act, ECTA, or any other applicable South African law.

9. Use of Website Content

All content on this website, including text, images, logos, graphics, and design elements, is owned by or licensed to Ecompleat and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law:

Ecompleat shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products

Our total liability shall not exceed the amount paid by you for the product giving rise to the claim

Nothing in this section limits liability where such limitation is prohibited by law.

11. Indemnity

You agree to indemnify and hold harmless Ecompleat from any claims, losses, damages, or expenses arising from your misuse of the website, breach of these Terms & Conditions, or violation of any applicable law.

12. Privacy and Personal Information

Your personal information is collected and processed in accordance with our Privacy Policy and the Protection of Personal Information Act 4 of 2013 (POPIA).

By using this website, you consent to such processing as described in our Privacy Policy.

13. Force Majeure

Ecompleat shall not be liable for failure or delay in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, strikes, supplier failures, or government actions.

14. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from these terms or your use of the website shall be subject to the jurisdiction of the South African courts.

15. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time. Any changes will be effective once published on this website.

Continued use of the website after changes are posted constitutes acceptance of the revised terms.

16. Contact Information

For questions or concerns regarding these Terms & Conditions, please contact us at:

Email: shop1@digitis.co.za